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Initial Contact and Inquiry
- Client Inquiry: We respond promptly to client inquiries via email, phone, or your website’s contact form.
- Discovery Call: We schedule a discovery call to understand the client’s needs, project scope, and goals.
Proposal and Agreement
- Needs Assessment: We analyze the information gathered from the discovery call thoroughly.
- Proposal Creation: We prepare a detailed proposal outlining the project scope, timeline, deliverables, and cost.
- Review and Negotiation: We present the proposal to the client, address any questions or concerns, and negotiate terms if necessary.
- Agreement Signing: Once the proposal is accepted, draft and sign a formal contract or agreement.
Project Kickoff
- Kickoff Meeting: We schedule a kickoff meeting with the client to introduce the project team, review the project plan, and set clear expectations.
- Communication Channels: We establish clear communication channels for efficient and effective communication throughout the project.
Design and Development
- Design Phase: We begin the design phase by creating UI/UX designs and prototypes and share these with the client for feedback and approval.
- Development Phase: We start the development phase according to the project plan and also provide regular updates to the client at the end of each sprint in the product review meeting.
- Testing and Quality Assurance: We conduct thorough testing and quality assurance to ensure the software meets the agreed-upon standards.
Client Communication and Feedback
- Regular Updates: We schedule regular update meetings with the client to discuss progress, challenges, and next steps.
- Feedback Loops: We implement feedback loops to gather client input at various stages of the project.
- Change Management: We don’t discourage changes and manage any changes in scope or requirements through a formal change management process.
Delivery and Deployment
- Final Review: We conduct a final review of the project with the client to ensure all requirements have been met.
- User Training: We provide training sessions for the client’s team to ensure they can effectively use the new software.
- Documentation Handover: We deliver all project documentation, including user manuals and technical documentation.
- Deployment: We deploy the software to the client’s live environment, ensuring a smooth transition.
Post-Launch Support
- Support and Maintenance: We offer post-launch support and maintenance services to address any issues that may arise.
- Feedback Collection: We collect feedback from the client about their experience and the quality of the deliverables.
- Continuous Improvement: We use the feedback to improve your onboarding process and project delivery practices.